SKIN TRUTH FAST & FREE SHIPPING ON U.S. ORDERS OVER $50
Skin Care and Beauty at competitive prices, with fast and free shipping over $50
All U.S. orders, regardless of size, qualify for FREE shipping over $50
We ship via USPS and FedEx. If you need faster shipping, you can choose from the Priority Mail option with USPS or the 2Day option with FedEx which expedites your order in the warehouse. The latter option is our fastest service. Most expedited orders will ship within 1 business day.
For all other orders, please allow 1-3 business days for processing on in stock items. And it could be longer processing times if your order includes in high demand products.
PLEASE NOTE: Processing times will be longer during sale events, product launches, and high volume times. Please understand and keep this in mind.
Once your package ships, you will receive an email notification along with your tracking number.
Most U.S. orders can be expected within 2 business days after shipping. Please note that free shipping does not include weekends and holidays. The total time needed to deliver your package may be longer. SkinTruth.com is not responsible for delays in delivery due to events beyond our control, including shortage of materials, postal errors, postal delays, transportation failures and acts of nature. If your carrier tracking shows a delivery status SkinTruth.com's service has been fulfilled and the customer is responsible for contacting the carrier regarding a claim.
If you did not include the correct shipping information and the package is marked as undeliverable or is returned to sender, then the customer is responsible for the $10 shipping fee to reship.
Incorrect Shipping Address
Please confirm your shipping address is correct before you checkout; we do not offer refunds or reships on orders that were shipped to the wrong address.
Missing Packages / Package Protection
If you receive the incorrect product in your order, please notify us within 5 days of receiving your order. We will provide you with a return label via email to ship the product back to us. Once we receive the returned product, we will immediately inspect and ship the correct product to you.
Returned products must be unopened and unused. If a product is returned opened and/or used, we are no longer obligated to ship the correct product.
We aim to provide the best service possible but we can sometimes make a mistake and send you the wrong product. It’s never our intention to disappoint our customers and offer our sincerest apologies if this ever happens.
International Shipping
Outside of the U.S., we currently only ship to Australia, Canada, Germany, New Zealand, UK, and Sweden. Non-U.S. customers will be responsible for paying duties and taxes upon receipt of their shipment. We do not charge duties or taxes on checkout.
We do not accept refunds on any international orders. ALL SALES ARE FINAL.
If the shipment is marked as undeliverable, is returned to sender, or you do not pay duties and taxes, 15% of the order value and shipping fees will be excluded from your refund to cover our restocking fee.
Return Policy
Skin Truth is dedicated to bringing you the best in beauty. If you are not completely satisfied with a product for any reason, you may return or exchange the item within 30 days of the PURCHASE date. EXCEPTIONS TO THIS ARE LISTED BELOW.
Products must be SEALED and in LIKE NEW CONDITION. We have the right to refuse any return if the package and product is not in proper condition.
We accept up to three OPENED individual items to be returned or exchanged in a 365-day period. After three OPENED ITEM returns or exchanges, you may make another one once 365 days have passed from the date each individual return or exchange was processed.
Returned OPENED products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not within these guidelines.
When you return a product, you may receive a full refund credited to your original payment method once your return has been approved and processed. Alternatively, you may choose to receive store credit, which will be automatically applied to your Skin Truth account. Just leave us a note which you would prefer in with your return.
Reward points and Store Credits are non-refundable for returned items.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If the original shipment is marked as undeliverable or is returned to sender and you would like a refund instead of re-shipment, 15% of the order value will be excluded from your refund to cover our restocking fee.
ALL SALES ARE FINAL on all skin devices, all Cymbiotika products, all supplements, all makeup products, all skincare bundles, and all hair care products. NO RETURNS OR REFUNDS.
Free Gifts
Any free gifts with purchase must be included with your return, unopened and unused. If the free gift is NOT included with your return or has been opened or used, a minimum fee of $15 up to the maximum value of the gift with purchase will be deducted from your refund or store credit.
ALL PURCHASES MADE DURING 25%-30% OFF SALES, INCLUDING BLACK FRIDAY AND CYBER MONDAY SALES EVENTS, ARE CONSIDERED ALL SALES FINAL AND WE WILL NOT ACCEPT ANY RETURNS OR EXCHANGES.
You may send your return item to the address below within 30 days of your purchase date. We accept 3 opened returns within a 365 day period. Thank you for your understanding!
Skin Truth ATTN: Returns
6835 Shiloh Road East
Suite C-13
Alpharetta, GA 30005
Terms
If any provision of these Terms of Use is held to be unlawful, void or unenforceable, then such provision shall be severable without affecting the enforceability of all remaining provisions. Skin Truth reserves the right to alter or delete materials from this Site at any time and at its own discretion.
This website claims no credit for any images posted on this site unless otherwise noted. Images on this site are copyright to its respectful owners. If there is an image appearing on this blog that belongs to you and do not wish for it appear on this site, please email support@skintruth.com with a link to said image and it will be promptly removed.
Last Edited on 2024-4-24