Shipping policy

SKIN TRUTH FAST & FREE SHIPPING ON U.S. ORDERS OVER $50

Skin Care and Beauty at competitive prices, with fast and free shipping over $50
All U.S. orders, regardless of size, qualify for FREE shipping over $50

We ship via USPS, UPS, DHL, and FedEx. Most expedited orders will ship within 1 business day. For all other orders, please allow 1-3 business days for processing on in stock items. And it could be longer processing times if your order includes in high demand products.

PLEASE NOTE: Processing times will be longer during sale events, product launches, and high volume times. Please understand and keep this in mind.

Once your package ships, you will receive an email notification along with your tracking number. Most U.S. orders can be expected within 5-7 business days after shipping. Please note, our warehouse is open Monday-Friday and will only ship during business days. The total time needed to deliver your package may be longer. Skin Truth is not responsible for delays in delivery due to events beyond our control, including shortage of materials, postal errors, postal delays, transportation failures and acts of nature. If your carrier tracking shows a delivery status, Skin Truth's service has been fulfilled and the customer is responsible for contacting the carrier regarding a claim.

Incorrect Shipping Address

Please confirm your shipping address is correct before you check out; we do not offer refunds or reships on orders that were shipped to the wrong address.

If you did not include the correct shipping information and the package is marked as undeliverable or is returned to sender, then the customer is responsible for the $10 shipping fee to reship.

Missing Packages / Package Protection

If your tracking information indicates that your package has been delivered, but you are unable to locate it, we ask that you notify us with 24 hours for us to best assist you. Some carriers will mark packages as delivered before they arrive. If the package has been delivered to you, but you have not received it, please contact the shipping carrier that delivered your item to report your missing package. Skin Truth is not able to offer a refund on a package that was delivered but not received.

Skin Truth is not responsible for lost or stolen packages that are successfully delivered to the address provided by the customer. We offer Skin Truth Package Protection, powered by Corso, at checkout for potential shipping issues. Skin Truth Shipping Protection will cover lost, stolen or damaged packages. If you choose not to use Skin Truth Shipping Protection, Skin Truth is not responsible for lost or stolen packages. The customer assumes all responsibility for any loss, or damage of these items. Once the order is passed along to the mail carrier, the shipment becomes the customer's and carrier's responsibility. Skin Truth Shipping Protection claims are easily filed using this link: http://reorder.corso.com/

Receipt of Incorrect Product

If you receive the incorrect product in your order, please notify us within 5 days of receiving your order. We will provide you with a return label via email to ship the product back to us. Once we receive the returned product, we will immediately inspect and ship the correct product to you.

Returned products must be unopened and unused. If a product is returned opened and/or used, we are no longer obligated to ship the correct product.

We aim to provide the best service possible but we can sometimes make a mistake and send you the wrong product. It’s never our intention to disappoint our customers and offer our sincerest apologies if this ever happens.

Defective or Damaged Product (USA ONLY)

If a product exchange needs to be made due to a defect, please email us at support@skintruth.com within 48 hours of receipt to notify us of the defect. Skin Truth will issue a return label, and the original product MUST be mailed back to the return address. A replacement will be sent to you when the original has been received and inspected by Skin Truth. This process can take up to 7 business days. Notification of a product defect after the 48-hour period renders the product ineligible for return or exchange. Skin Truth reserves the right to charge a reshipment fee.

If you are covered by Skin Truth Package Protection, claims are easily filed using this link: http://reorder.corso.com/

Refused Packages

Orders returned to us because they were refused are subject to a credit on account after the return has reached us and is deemed unopened and in sellable condition.

A fee of $20 for postage and transaction fees will be deducted from the credit. The package can be reshipped after the postage has been paid.

Freight Forwarding Services

If you ship your order to a freight forwarding company, Skin Truth cannot be held liable for any transaction with the forwarding company. Once delivery is confirmed by the carrier, Skin Truth will no longer be liable for the package. If you purchased Route Package Protection, their coverage only extends to the shipping address on your order, not any location where it may be forwarded to. Please be aware that items purchased from Skin Truth are only warranted within the United States. All sales to freight forwarders are final. Skin Truth is not liable for any issues from a freight forwarding company.

International Shipping

Outside of the U.S., we currently only ship to Australia, Canada, Germany, New Zealand, UK, and Sweden. Non-U.S. customers will be responsible for paying duties and taxes upon receipt of their shipment. We do not charge duties or taxes on checkout.

We do not accept refunds on any international orders. ALL SALES ARE FINAL.

If the shipment is marked as undeliverable, is returned to sender, or you do not pay duties and taxes, 20% of the order value and shipping fees will be excluded from your refund to cover our restocking fee.