My product won’t dispense / the pump is not working.
Products such as Pep Up® Collagen Boost Face & Neck Serum and Total Eye® Firm & Repair Cream use an airless pump to dispense each formula which creates a vacuum to dispense the product. There is no straw in these components. Instead, there is a follower plate at the bottom of the bottle that rises as the product is pumped out, thus ensuring all product is evacuated from the bottle and allowing you to get every last drop!
If you are having trouble dispensing product from your pump, it is possible that your bottle's pump head may not be pushed all the way into place which prevents the vacuum action needed to dispense product. We’re sorry about the inconvenience as this is not how we wish for our products to reach customers, but the good news is there is an easy fix that will get your product working quickly. Please follow the following steps to get the pump head back into place and begin using your product.
1. Take off the silver overcap.
2. Next, pull up on the base of the metal pump head to see if it comes off. It should not twist, turn or wiggle at all. If it does move or come off....
3. Put the pump head back on the bottle neck and push it down firmly to get it aligned in the neck.
4. Now, working on a clean, towel/padded surface turn the bottle upside down onto the pump head and push the bottle straight down firmly until an audible snap is heard. You can use a bit of strength, while standing over the product, to push it down with your hand. The pump head will not break by pushing down on it this way but it does take a good firm push to hear the snap.
Now the pump head is properly snapped onto the bottle. It should dispense after several pumps to remove any air in the neck of the bottle.
Do I need to use a moisturizer when using Pep Up®?
Pep Up® contains ingredients proven to not only support collagen production, but also to deeply hydrate and help improve skin’s natural appearance by boosting moisture retention over time. Many users find that they can skip using a separate moisturizer product. For dry skin types and drier seasons, we do recommend following with a moisturizer. When using additional products, remember to apply Pep Up® first for optimal efficacy.
For what skin types is Pep Up®suitable?
Pep Up® is oil free, hypoallergenic, non-comedogenic, free of any fragrance and colorants and is suitable for all skin types, including sensitive and dry skin.
I am experiencing pilling when I use Pep Up®. What can I do?
Pep Up® is best applied to clean, warmed, and slightly moist skin as this may help the unique active ingredient, Decaplex-10™ Peptide Blend, absorb into skin. For best results, apply immediately to skin that has been cleansed and pores opened. (If cleansing your face in the shower, the steam will help open your pores. If not, consider applying a warm/moist towel for the same pore-opening effect!).
If you're using Pep Up® with many products as part of a skin care regimen that includes multiple advanced treatment products, apply Pep Up® first after cleansing/toning, then apply your other products, beginning with the thinnest texture and ending with the thickest texture.
I've heard that copper peptides don't play well with vitamin C. Can I use Pep Up®with my vitamin C products?
We suggest that you alternate your vitamin C serum with the use of Pep Up. You can either alternate evenings, or we suggest you use one on the am and the other in the pm.
