My product won’t dispense / the pump is not working.
Products such as Pep Up® Collagen Boost Face & Neck Serum and Total Eye® Firm & Repair Cream use an airless pump to dispense each formula which creates a vacuum to dispense the product. There is no straw in these components. Instead, there is a follower plate at the bottom of the bottle that rises as the product is pumped out, thus ensuring all product is evacuated from the bottle and allowing you to get every last drop!
If you are having trouble dispensing product from your pump, it is possible that your bottle's pump head may not be pushed all the way into place which prevents the vacuum action needed to dispense product. We're sorry about the inconvenience as this is not how we wish for our products to reach customers, but the good news is there is an easy fix that will get your product working quickly. Please follow the following steps to get the pump head back into place and begin using your product.
1. Take off the silver overcap.
2. Next, pull up on the base of the metal pump head to see if it comes off. It should not twist, turn or wiggle at all. If it does move or come off....
3. Put the pump head back on the bottle neck and push it down firmly to get it aligned in the neck.
4. Now, working on a clean, towel/padded surface turn the bottle upside down onto the pump head and push the bottle straight down firmly until an audible snap is heard. You can use a bit of strength, while standing over the product, to push it down with your hand. The pump head will not break by pushing down on it this way but it does take a good firm push to hear the snap.
Now the pump head is properly snapped onto the bottle. It should dispense after several pumps to remove any air in the neck of the bottle.
Why Total Eye®Firm and Repair Cream?
Luxurious, emollient balmy formula penetrates quickly and layers well under Total Eye® 3-in-1 Renewal Therapy in the AM or over Total Eye® Concentrate in the PM for complementary treatment
• Immediate hydration and deep lasting emollient moisture
• Supports skin barrier health
• Long-term improvement in appearance of visible signs of aging around eye area, including smoothing lines and wrinkles, and reducing the appearance of dark circles and puffiness
• Can also be applied after Total Eye® Concentrate and can be applied before and after Total Eye ® Hydrogel Treatment Masks for additional hydration
How are Total Eye®Firm & Repair Cream, Total Eye®3-in-1 Renewal Therapy SPF 35, and Total Eye®Concentrate Serum different?
Each of these products feature our patented Total Eye® Complex of 5 powerful ingredients to provide long-term overall improvement of key eye area concerns - lines and wrinkles, laxity or skin sagging, puffiness or under eye bags, dark circles, and dehydration. In addition to providing overall eye area improvement, each product is boosted with ingredients that deliver targeted treatment for specific concerns:
Our award-winning Total Eye® 3-in-1 Renewal Therapy SPF 35 also delivers immediate color correction & brightening in four shades along with all-mineral SPF 35 and is an ideal daytime treatment, concealer in one, and SPF protector in one. SPF defense is critical to a healthier-looking eye area as it helps to prevent further damage from UV and environmental exposure.
Total Eye® Firm & Repair Cream is also formulated with additional proven ingredients to specifically target firmness and wrinkles by supporting collagen and elastin production and providing deep hydration with a deeply hydrating blend of 5 humectants. With a luxurious balmy texture for immediate, emollient moisture as well as lasting, intense hydration, it supports skin barrier health for an overall improved eye area.
Total Eye® Concentrate Serum also features higher concentrations of the ingredients in our patented Total Eye® Complex that address dark circles and hydration.
I use another topical eye product containing [(retinoids, peptics, other ingredients, etc)]. Can I also use Total Eye®Firm & Repair Cream?
We always recommend a skin patch test before starting a new product to ensure you don't experience any skin reactions, especially if adding to an existing treatment regimen.
Total Eye® Firm & Repair Cream was formulated without ingredients known to cause sensitivity when used in combination with Retinol and Alpha-Hydroxy / Beta-hydroxy acids. However, these ingredients alone may cause temporary skin reactions, including a slight tingling or irritation that should dissipate with minutes and get better within 3 days. If adverse reactions occur, contact your skin health professional.